SHIPPING & DELIVERY
- Once you place an order online, you will receive an order confirmation email. Please add email@example.com to your email address book and safe list to ensure you receive all order status information from our team.
- Once your order is processed, you will receive a second email with your UPS tracking information.
- Orders received after 2:00 pm, EST on a weekday are processed the following business day*.
- Overnight orders placed Friday after 12:00 pm, EST or Saturday will be processed Monday and should arrive the next business day after shipping.
- For added convenience, you can always check the status of your order using our online tracking form.
- For security purposes, we require a signature on all deliveries.
We provide fast and free domestic and international shipping. Shipping times will be faster for the U.S. Please keep in mind that the processing time for your order will depend on what you order, whether your order is finalized, and when you place your order. Once shipped, orders within the continental U.S. usually take 2~5 business days to reach their destination. For other international orders, it usually takes 7~10 business days to reach their destination. You can track your order with the tracking number provided to you by e-mail. Shipping is 100% free for deliveries within the U.S.
US ONLY -DELIVERY METHOD : Nextday | ESTIMATED DELIVERY TIME : 3~7 business days | PRICE : Free for all orders
INTERNATIONAL -DELIVERY METHOD : Nextday | ESTIMATED DELIVERY TIME : 7~10 business days | PRICE :$50
We also offer international shipping for a $50 fee. We are not responsible for any duty fees incurred at the border.
IN STORE PICK-UP
For added convenience, we offer an in store pick-up option on select items. If the item is available at a store near you, select the in-store pick-up option during checkout. Once your order is received by your local Tourneau store and ready to be collected, you will receive an email notifying you that your order is ready for pick-up. We are only authorized to allow the person who placed the order to collect the item in-store.
For security purposes, please present the following when picking up orders in store:
- Your order confirmation email
- A valid photo ID
- The credit card used to place the order
If you have questions regarding in-store pick-up, please contact a Tourneau representative at +1 (917) 472-7731 or email us, and we will be happy to assist you.
62 West 47th St Suite 1108A New York, NY 10036
Phone: +1 (917) 472-7731 firstname.lastname@example.org.