Service Warranty

WARRANTY

WatchGuy NYC is honored to have the opportunity to serve you.

That is why we stand by all of our products with a full three year limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the three year, we will repair or replace the item at absolutely no cost to you.

If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by WatchGuyNYC that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.

Certified Pre Owned Full Two Year Warranty

WatchGuyNYC Warranties the dependable operation and function of this article for a period of two years, from the date of purchase. Modifications to this article and abuse void this warranty. WatchGuyNYC is the sole warrantor of this article. Original factory warranty no longer applies. WatchGuyNYC has no affiliation with the manufacturer.

The warranty does not cover damages such as scratches, finish, crystals, glass, Straps - leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations and damage due to physical and/or accidental abuse. The warranty covers manufacturing defects only. All warranty repairs must be handled directly through WatchGuyNYC. Watches opened or repaired by any other source will void all warranties.
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Not covered by warranty:

  • Regular wear-and-tear from normal use.
  • External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
  • Defects caused by outside force or improper use. Consequential and incidental damages.
  • The loss of precious, semi-precious stones from settings.
  • Outside modifications and third party repair attempts of any kind will void the warranty.
  • Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
  • Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing watertight. Water damage is not covered under the warranty unless it is proven defective by the WatchGuy NYC Repair and Service Center.
  • Shipping cost to WatchGuyNYC .

WatchGuy NYCis determined to stand behind every part of your shopping experience. The WatchGuy NYC warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began nearly three decades ago serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.

 

GUARANTEED ORIGINALITY

Watches described as “new” are unused with their original seals intact, along with the manufacturer’s packaging and all original paperwork. Each watch that we sell comes complete with a manufacturer’s guarantee. The manufacturer’s authorised agent will stamp and date the paper work, or swipe the guarantee card when it leaves their care. The manufacturer’s warranty will commence from this date.

RETURNS / REFUNDS

7 Day Return Policy

 

For all purchases made online at WatchGuyNYC.com and In Store  WatchGuy NYC will provide an exchange or refund within 7 days of delivery, provided merchandise in new condition, meaning unworn with the security tab (FACTORIES STICKERS) intact. Conditions which will void your ability to return merchandise includes: Scratching, Breaking, Wearing items, Opening the inside of watch, Removing links, Removing the security tab on high-end items, or lastly, if the auction explicitly says in the description that the item cannot be returned.

Return and Order Cancellation:

  • A return authorization is required prior to returning any merchandise.
  • Return authorizations must be requested within 7 days of the original date of purchase.
  • Exchanges receive 100% credit towards a future purchase unless the product is a special order item.
  • All refunds, straight returns, and order cancellations will be subject to a 15% restocking fee. No Exceptions. Shipping charges are not refundable.
  • Returns and exchanges are not permitted, and will be refused, if the item has been used, worn, or altered from its original condition in any way (including sizing or the removal of links).
  • *Special order items are not returnable and deposits for special orders are not refundable (Note: All products priced $10,000.00 or higher are considered special order).
  • Please Note: Purchases made by any watch manufacturer, watch brand distributor, or any person acting on behalf of any of these entities in any manner, are NOT returnable for any reason.
  • Watch orders within the United States are shipped via FedEx with full insurance coverage up to $50,000.00 US Dollars. By entering into a purchase agreement with us, the customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card chargeback to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a 'Signature Release' of any kind on file for the delivery address. Packages shipped outside the United States may have lower limits for insurance coverage. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery.
  • We reserve the right to refuse or cancel any order. The contract to purchase an item will not be complete until we have charged your credit card or collected funds. When the customer is trading-in used merchandise, our telephone and email quote for the trade-in value is an estimate only and is not binding or finalized until we inspect in person the item being traded-in.
  • To prevent credit card fraud, we may request additional documentation such as a copy of the credit card and photo identification to verify that a purchase is being made by the authorized cardholder. Providing this information is optional, but we reserve the right to cancel any order if we do not have sufficient information to verify the purchase is being made by the authorized credit card holder.
  • We reserve the right to refuse or cancel any order. The contract to purchase an item will not be complete until we have charged your credit card or collected funds. When the customer is trading-in used merchandise, our telephone and email quote for the trade-in value is an estimate only and is not binding or finalized until we inspect in person the item being traded-in.

 

SERVICE / REPAIR

WatchGuyNYC maintains a state-of-the-art, on-site repair watch repair center staffed by professional watchsmiths, horologists and technicians. We provide speedy, on-site service for any watch covered under the terms of our warranty, be it simple battery replacement or a full repair to replace a defective mechanism.

WatchGuyNYC success is built around making our customers happy and our professional team is here to ensure that your experience is satisfying. As with all of our merchandise, we offer a hassle-free, 7-day money-back return policy.

Need help?

Contact a member of our customer service team by:

  • Calling us at: +1 (212) 510-8315